Working at The Grange
2 Mount Road, Poole, BH14 0QW
Operated by Valorum Care Limited
27 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported and proud with robust safety and praised leadership, but staff recruitment missed health checks until fixed and training lacks career development."
Safety & Risk
8/10
✓
Safeguarding processes were robust. People received their medicines as prescribed... Lessons were learnt from events which took place, and the learning was shared. Risks to people had been identified, assessed and reduced, with their involvement.
Staff Culture
8/10
✓
Staff felt supported and were proud to work with people to ensure they lived their life the way they wanted to. One member of staff said, “I absolutely love it here. All the residents are amazing and staff. I look forward to coming to work.” People and their relatives told us... staff team, who they considered ‘family.’
Staffing Levels
6/10
✓
There were enough staff on duty who were safely recruited and suitably trained to meet the needs of people. Staff told us they worked well together and there was enough staff.
Training & Dev
6/10
✓
Staff learning and development was in place to ensure staff were properly inducted into the home and their knowledge maintained. Another member of staff told us, “We can sharpen out skills, as well as online training, we have had basic life support and breakaway training. We have medication training and everything we need they are providing us with.”
Management
7/10
✓
People, their relatives and staff were complimentary about the leadership of the home. A member of staff said, “There has been incredible change, the registered manager [name] has smashed it.”
Programmes
6/10
✓
There were opportunities for people to participate in a wide range of activities within the home, these took place both inside and outside of the home. The provider had oversight with a dedicated member of the team who was responsible for activity and occupation.
Points to consider
Staff numbers meet needs, but new staff recruitment missed some health checks until fixed right away.
staff were recruited safely; however, this did not always include documents relating to staff health checks, the registered manager took action to rectify immediately, and we were fully assured by the steps taken.
Training covers induction, online sessions and basics like life support and medication, but no funded qualifications or career development paths.
Staff learning and development was in place to ensure staff were properly inducted... they had recently changed to a new training organisation to enhance learning. “We can sharpen out skills, as well as online training, we have had basic life support and breakaway training. We have medication training"
Activities include a wide range inside and outside with a dedicated person, but no specialist programmes to make the role more creative and varied.
dedicated member of the team who was responsible for activity and occupation, but all staff supported people throughout the day. Activities and events within the home were developed from the needs and wishes of people
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews