Last updated: 10 February 2026
"Strong leadership with no tolerance for mistreatment and a family-like culture from good teamwork, although only basic training and unclear staff retention hold it back."
People were safeguarded from situations in which they may be at risk of experiencing abuse... Accidents, near misses and other incidents were analysed so lessons could be learned.
There was good team-work... A relative said, 'Yes, the service is very well run, it's organised but still feels like being a family.'
The registered manager had calculated how many care staff needed to be on duty... Records showed planned shifts were being reliably filled.
New care staff received introductory training before they provided people with care. Care staff had also received refresher training to keep their knowledge and skills up to date.
Care staff said there was an explicit 'no tolerance approach' to any member of staff who did not treat people in the right way. They were confident the registered manager would quickly address any 'whistle-blowing' concerns.
Each person had been supported to develop a calendar of vocational and social activities they wanted to enjoy... including eating out and visiting places of interest. People had been supported to enjoy going on an annual holiday.
Only standard induction and refresher training, no specialist courses or funded qualifications mentioned.
New care staff received introductory training before they provided people with care. Care staff had also received refresher training to keep their knowledge and skills up to date.
Regular activities like outings and hobbies, but no dedicated coordinator or specialist programmes.
Each person had been supported to develop a calendar of vocational and social activities... attend a local day opportunities service to undertake courses... Care staff also supported people to enjoy a range of social activities including eating out.
Staffing meets daily needs with filled shifts, but no details on staff retention or agency use.
Records showed planned shifts were being reliably filled. We saw people promptly being supported to do a range of everyday activities.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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