Working at The Grange
Whinbush Way, Darlington, DL1 3PT
Operated by Highgate Care Services Ltd
74 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Approachable management, stable staffing and strong safety measures, although training and activities lack specialist elements."
Safety & Risk
8/10
✓
Individual risks were documented and well managed. Risk assessments for the environment, staff and visitors were up to date and regularly reviewed. The provider learned from accidents and incidents and undertook robust investigations as needed.
Staff Culture
7/10
✓
Staff told us they were comfortable raising any concerns and the management team were very approachable. Comments included, 'The support has been great both personally and professionally.'
Staffing Levels
7/10
✓
There were enough numbers of staff on duty to keep people safe. People told us, 'There is always someone around, they are spot on and you can have a laugh and a joke.' Per previous inspection: Care was provided by a stable and consistent staff team.
Training & Dev
6/10
✓
Per previous comprehensive inspection: Staff completed training in a range of topics and the training compliance spreadsheet showed most staff were up-to-date with required training.
Management
7/10
✓
Staff told us they were comfortable raising any concerns and the management team were very approachable. Comments included, 'The support has been great both personally and professionally.'
Programmes
6/10
✓
Per previous comprehensive inspection: The service had two activities coordinators who presented a range of activities and social events at the home. These included armchair exercises, baking, craft sessions, 1:1 activities and quizzes.
Points to consider
Training is standard with most staff up to date on basics like first aid, but no specialist courses or funded qualifications.
Per previous comprehensive inspection: Staff completed training in a range of topics and the training compliance spreadsheet showed most staff were up-to-date with required training.
Activities programme has two coordinators with variety like baking and community events, but no specialist or innovative approaches.
Per previous comprehensive inspection: The service had two activities coordinators who presented a range of activities and social events at the home. These included armchair exercises, baking, craft sessions, 1:1 activities and quizzes.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews