Working at The Grange Care Home
South Burn Terrace, Houghton Le Spring, DH4 7AW
Operated by Herrington Grange Care Home Limited
35 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"Staff enjoy a supportive culture and good training opportunities, but night shifts have just enough staff which might not cover incidents."
Safety & Risk
6/10
✓
On the whole risk assessments were in place, but at times staff needed to provide more detail around what to do and who to contact if risks arose.
Staff Culture
7/10
✓
A staff member said, “The management is amazing when it comes to taking care of not only the residents but the staff as well. I’ve had some issues and unlike others homes I’ve worked for I felt comfortable enough to go to [registered manager] and tell her about these issues.”
Staffing Levels
5/10
!
During the weekdays there were enough staff on duty. Overnight there was just enough staff. However, there would not have been enough staff at night should an incident have occurred.
Training & Dev
6/10
✓
A staff member said, “The management team and owner are definitely committed to supporting us to develop and grow. They provide a wide range of training opportunities for us to develop our skills and knowledge.”
Management
6/10
✓
The registered manager was not always visible within the home. However everyone described them approachable and personable.
Programmes
6/10
✓
The activity co-ordinators were passionate about the role and had carefully developed a programme of events which were tailored to everyone’s tastes. The activities were very varied, including 1-1 sessions and routine access into the community and to social events.
Points to consider
Night shifts have just enough staff, which might not be enough if something unexpected happens.
Overnight there was just enough staff. However, there would not have been enough staff at night should an incident have occurred.
The manager is approachable but not always visible around the home.
The registered manager was not always visible within the home.
Risk assessments are mostly in place but sometimes lack details on what to do or who to contact if risks happen.
On the whole risk assessments were in place, but at times staff needed to provide more detail around what to do and who to contact if risks arose.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews