Last updated: 9 February 2026
"Excellent leadership, stable staffing with long-serving staff, a warm family culture, and exceptional activities programmes."
People safely received their medicines... Risk management plans detailing the support people required to keep them safe were in place... Staff had received training in safeguarding adults... The provider had a clear procedure for recording accidents and incidents. These were audited and analysed.
Staff confirmed that they felt supported by the management team and therefore staff morale was high... Several staff spoke about the family feel of the home. They said it was warm and welcoming... 'Amazing team, we all work well as a team.'
Staff had had ample time to support individuals in a meaningful way... because of high staff numbers and a range of staff experiences... The staff rota showed that agency staff were rarely used... Many of the staff had worked for several years in the home.
The registered manager was very keen for staff to develop their knowledge and progress their careers. Training was supported at all levels... stroke awareness training as several people living in the home had experienced a stroke. Staff were also trained to take a lead role in certain aspects... Staff team were supported through daily meetings, one to one or group supervision.
The two registered managers promoted an inclusive and person-centred culture at the service. People knew the registered managers very well, said they were both visible at the service, and spent time with them. The registered managers and provider demonstrated excellent leadership and encouraged continuous learning and improvement to the care offered in the home.
The registered managers and staff team provided exceptional social activities... strong links with the local school... 'Ladder to the Moon' organisation... winning entry for the Autumn 2018 Evidence of Outstanding Activities Competition... gardening projects.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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