Working at The Grange
2 The Street, Ashford, TN24 9EX
Operated by Willow Care Homes Ltd
29 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Supportive management and a family-like culture, but limited activities and basic training hold it back."
Safety & Risk
7/10
✓
Potential risks to people's safety continued to be assessed... exception... addressed immediately. Medicines were regularly audited... exception... immediately addressed
Staff Culture
8/10
✓
Staff told us the managers and home owners were approachable and supportive. They described working at the service as being like part of a family
Staffing Levels
6/10
✓
There were enough staff available to meet people's needs. People said they never had to wait a long time to be supported and staff had time to sit and chat to them
Training & Dev
6/10
✓
Staff continued to develop and gain the skills and experience necessary for their roles through the service's training programme. New staff undertook a structured induction and completed the care certificate
Management
8/10
✓
People and their relatives said the service was well-managed and the managers and owners were open and approachable. Staff felt well supported by the management team
Programmes
4/10
!
Comments from people about activities... organising activities that suit the individual... jigsaw puzzles... birthdays and a cream tea for the Platinum Jubilee
Points to consider
No dedicated activities coordinator or regular programme, just basic stuff like puzzles, birthdays, and individual interests, so most of the job is routine personal care
People had raised at the last residents meeting that there were less outings and external entertainers due to the pandemic. The registered manager gave assurances this feedback was being looked into
Staffing is adequate with time to chat to residents, but nothing about low agency use or a stable long-term team
There were enough staff available to meet people's needs. People said they never had to wait a long time to be supported
Only standard induction, care certificate, and some specialist training like dementia awareness, no funded qualifications or career development
New staff undertook a structured induction and were assigned a buddy to support them through the process. They also completed the care certificate
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews