Last updated: 9 February 2026
"Staff praise the approachable manager and positive caring culture, but uncertainties around staff retention and basic training hold it back."
2020: Assured on infection prevention, PPE use, testing. Per 2018: Staff demonstrated excellent knowledge of safeguarding, comprehensive accident/incident monitoring, medicines managed safely.
Per 2018 comprehensive inspection: Positive caring culture, staff 'aim to make people's day happy... treat people how we would treat our family', comfortable raising issues in team meetings.
Per 2018 comprehensive inspection: Sufficient staffing levels were available to meet people's needs. Rota's were planned in advance to accommodate people's one to one hours and chosen activities.
Per 2018 comprehensive inspection: Structured induction, on-going programme of training, staff positive about training provided, regular supervision and appraisals.
Per 2018 comprehensive inspection: Staff positive about registered manager, 'The manager is very approachable. They are around at different times... shows they are dedicated'
Per 2018 comprehensive inspection: Range of regular activities including cooking with staff, flower arranging, playing dominoes, allotment gardening, community parties, supported holidays.
Staff numbers are enough to cover needs and one-to-one time, but no details on staff staying long-term or using agency temps.
Sufficient staffing levels were available to meet people's needs. Rota's were planned in advance to accommodate people's one to one hours and chosen activities.
Training includes induction, ongoing sessions and check-ins, but no specialist courses or paid-for qualifications.
New staff were supported to understand their role through a structured induction. Following induction, staff entered an on-going programme of training... Records showed staff received regular supervision and appraisals.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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