Working at The Gouldings

Some risks for people with catheters, diabetes or blood clot meds were not fully assessed, and falls monitoring missed best practice checks.

However, we found several individual risks had not been fully assessed including, for a person who had a urinary catheter, a person with a diagnosis of diabetes and another person who was receiving a medicine to reduce their risk of blood clots. Best practice guidance for the monitoring of older people following an unwitnessed fall was not being followed.

No activities coordinator or detailed programmes mentioned, so the role is mostly routine personal care.

Per 2019 comprehensive inspection: Within the residential service people were provided with opportunities to participate in a range of activities providing mental and physical stimulation.

Staffing is adequate but they sometimes use agency workers when needed for cover.

Short term staff absences were usually covered by an existing staff members undertaking additional hours. When required, agency staff were sourced.