Working at The Goodwins

People were safe... protected from abuse... Medicines were... administered safely... no medication errors... Accidents and incidents were reviewed... 'de-brief' completed... keen to develop and learn from events... positive risk management

Staff consistently spoke highly about the registered manager... open, transparent and always available... felt supported... Staff were highly motivated... positive, professional and compassionate atmosphere... empowered to voice their opinions

All staff we spoke with said there were enough staff on duty. Rotas showed... consistent... consistent and reliable staff team... only used familiar staff... or familiar agency staff in exceptional circumstances... experienced, consistent staff team, most... worked... many years

Staff had received appropriate training... Intensive interaction, autism awareness, sensory integration, Makaton, SPELL and active support... regular supervision, competencies and annual appraisals... felt supported to gain qualifications and develop their skills

The registered manager had created an exceptionally positive and value based culture which had clearly inspired and motivated staff... visible presence... 'open door' policy... Staff consistently spoke highly... 'best manager I have ever worked for'

All staff were trained to use 'intensive interaction'... People were enabled to participate in... music sessions... reflexology... baking... daily treasure hunt... desensitisation programme... led to... more confidence... community trips, swimming, crazy golf