Working at The Goldbridge
3 Kleinwort Close, Haywards Heath, RH16 4XH
Operated by Bupa Care Homes (ANS) Limited
64 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and a passionate team culture, but occasional agency staff and busy days affect consistency."
Safety & Risk
8/10
✓
2022 targeted inspection: 'We were assured that the provider was using PPE effectively and safely... accessing testing for people using the service and staff... preventing visitors from catching and spreading infections'; per 2019: 'Regular auditing of medicine procedures... Risks... identified and managed appropriately'.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'A member of staff told us, "We care, this is a passion, not just a job"... Staff commented that they all worked together and approached concerns as a team'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'Feedback from people and staff was they felt the service had enough staff and our own observations supported this. One member of staff told us, "We have our busy days, but there are always enough staff"'.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: 'Staff had received training in looking after people, including safeguarding... Staff completed an induction... Systems of staff development including one to one supervision meetings and annual appraisals were in place'.
Management
7/10
✓
Per 2019 comprehensive inspection: 'The manager is approachable and willing to take instant action'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'We saw a varied range of activities on offer which included, music, arts and crafts, exercise and visits from external entertainers... The service also had a hair and nail salon and a cinema room'.
Points to consider
Staffing is adequate but they use agency workers sometimes and have busy days.
Per 2019 comprehensive inspection: 'agency staff were used when required... We have our busy days, but there are always enough staff'
Only standard training like safeguarding and induction, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: 'Staff had received training in looking after people, including safeguarding, food hygiene, fire evacuation... Staff completed an induction'
Activities are varied with a coordinator like music and crafts but no specialist programmes or partnerships.
Per 2019 comprehensive inspection: 'varied range of activities... music, arts and crafts, exercise and visits from external entertainers... hair and nail salon and a cinema room'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews