Working at The Goddards

Managers do not always follow up properly on concerns about people's safety or investigate incidents, so risks can repeat.

Where staff reported concerns to the management team regarding people's welfare, the registered manager did not always follow processes in place to ensure internal and external policies were followed.

Training records are not accurate, supervisions are late, and there were gaps like no epilepsy training for staff.

Staff training records were not accurate and staff supervision had not always been completed in a timely manner. Staff had not completed epilepsy training, despite having people within the service with this health condition.

No records to prove one-to-one support hours are actually given, even though staff say they are.

Whilst people and staff told us that allocated one to one support hours were provided, there was no system to record or evidence this. So, we could not be fully assured that people always received their one-to-one support where this was allocated.