Working at The Glow Rest Home
58 Villiers Avenue, Surbiton, KT5 8BD
Operated by Mrs Aloma Glowacki
3 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Staff feel well supported in a homely culture with enough staffing and good safety, but outdated training, few activities and poor quality checks hold it back."
Safety & Risk
6/10
✓
2022: assured on infection control, PPE, testing, safe admissions/visits; per 2020: risks assessed, incidents recorded, minor medicines storage fixed promptly.
Staff Culture
6/10
✓
Per 2020 comprehensive inspection: staff said supported well, small team spoke every day, no formal meetings needed; homely relaxed feel.
Staffing Levels
6/10
✓
Per 2020: enough staff to meet needs, four staff including manager covering shifts for four people; 2022: measures to mitigate COVID staff pressures.
Training & Dev
3/10
✕
Per 2020 comprehensive inspection: training expired for all staff including manager, some by six months; no regular supervision records, informal discussions only.
Management
4/10
!
Per 2020 comprehensive inspection: limited quality assurance checks, no formal audits, failed to notify CQC of fracture incident from fall; registered manager approachable.
Programmes
3/10
✕
Per 2020 comprehensive inspection: mixed feedback on activities, 'There is not much in terms of activities'; manicures, massages, exercises after inspection.
Points to consider
Training was out of date for everyone and no regular one-on-one meetings with managers.
Training records showed that training needed to be renewed for all staff, including the registered manager... lack of supervision records we saw.
Not much going on for activities, so mostly routine care and people reading or relaxing alone.
We received mixed feedback from people and relatives about the activities provision within the home... 'There is not much in terms of activities'
Managers lack regular checks and audits to spot and fix issues early.
There were no formal audits that were in place to check and monitor the quality of service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews