Working at The Glen Nursing Home

2022: assured on infection prevention, effective PPE/testing/visits/cleaning, robust COVID mitigation; Per 2017: safe recruitment, medicines managed safely, detailed risk assessments reviewed regularly, staff understand safeguarding.

Per 2017 comprehensive inspection: staff say 'best place I have worked', 'home from home', 'strong team' and enjoy coming to work; positive person-centred culture, staff passionate and compassionate.

Per 2017 comprehensive inspection: sufficient staff deployed with flexible levels (e.g. 11 at lunch, breakfast assistant), self-rota system avoids agency, staff and visitors confirm enough to meet needs promptly; 2022: measures to mitigate COVID-related staff pressures.

Per 2017 comprehensive inspection: regular training updates, supervision, development opportunities, Care Certificate for new staff, specialist training on dementia, challenging behaviour; relatives note well-organised training; 2022: additional IPC and PPE training.

Per 2017 comprehensive inspection: outstanding leadership and direction from the registered manager, provider and management team; staff praise 'best boss I have ever had', 'hands on' and 'really good to work for'; relatives and professionals confirm approachable and excellent.

Per 2017 comprehensive inspection: activities coordinator runs weekly programme, monthly trips, 'Holiday at Home' themed week (beach, singer, ice cream van), robotic 'Joy for All' pets, sensory room, cinema, pub bar games, garden growing.