Working at The Glen

Staff had adopted an open approach to raising and learning from incidents... Medicines continued to be managed safely... errors were quickly identified and resolved.

Staff felt supported, included and valued by the whole management team, one stated 'I would never do anything else.'

Most of the staff team were long standing staff, providing people with consistent care. Due to the high staff levels and flexibility of staffing.

Staff attended a range of training including interactive training which tried to replicate how it feels to live with autism. Staff recently requested the return of the 'Autism Bus'.

The service manager was a positive role model, who took an active part in people's day to day support, leading by example and working alongside staff.

Manager had worked with speech and language therapists to introduce assistive technologies... person now had horse riding lessons. Staff tracked outcomes leading to fewer incidents and more 'good days'.