Last updated: 10 February 2026
"Strong safety practices and supportive management, although activities lack a dedicated coordinator and some shifts use agency staff."
Risks to people's safety had been identified, assessed and minimised... Medicines were safely managed... regular audits... 'lessons learned log' looked at each month... made recommendations for improvement.
Staff told us the management team... were a visible presence at the home and provided support and guidance... Staff were supported by the registered manager and other senior staff and could discuss issues at any time.
There were enough staff on each shift to ensure people's needs were met... some regular bank and agency staff were used... a small cluster of staff we can call upon at short notice, who know people really well.
Staff received ongoing training and updates that were relevant to their roles... Records showed staff training, supervision and appraisals were up to date... in the process of introducing 'champion' roles for staff.
The provider and registered manager had good oversight of the service. They knew staff and people well and provided a supportive environment to live and work.
There were a range of group and individual activities taking place each day... watching television, listening to music, using their I-Pads... Visits to such places as Rother Valley country park and the cinema... going out shopping, to the pub.
Activities include regular outings to parks, cinema or pub and group things like TV and music, but no dedicated coordinator or specialist programmes to enrich the role.
There were a range of group and individual activities taking place each day. Throughout the inspection we saw people sitting together in the lounge, watching television, listening to music, using their I-Pads and enjoying themselves. People also enjoyed going out on activities... Rother Valley country park and the cinema... shopping, to the pub.
Some shifts are covered by a small group of regular bank and agency staff to keep levels up.
In order to maintain appropriate staffing levels some regular bank and agency staff were used. The registered manager told us, 'We have a small cluster of staff we can call upon at short notice, who know people really well.'
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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