Last updated: 9 February 2026
"Staff praised approachable managers and a family-like team culture, but staff retention details are lacking and activities remain basic."
Staff had received training in safeguarding and were knowledgeable... Medication was managed safely... Accidents and incidents were recorded appropriately and analysed.
A member of staff told us, 'We work as a team and that's why it's like one big family here.' Staff we spoke with told us they felt confident to raise any issues they had.
We looked at how the service was staffed and found there was enough staff to meet people's needs... to support 19 people using the service.
The majority of staff had completed National Vocation Qualifications (NVQs)... some staff had received specialised training for people living with dementia. Staff were supported... through supervision and appraisals.
Staff we spoke with described the manager as being, 'approachable' and 'supportive.' Feedback about the management... was positive.
Activities on offer included singing, arts and crafts, bingo and quizzes... pet therapy... gardening club... weekly trips out... visits by local school children and the Brownies.
Staff numbers are enough to cover the shifts but there's no word on staff staying long-term or using agency workers.
We looked at how the service was staffed and found there was enough staff to meet people's needs. On the day of our inspection, there was a registered manager, one senior carer, two care staff, two domestic staff and a chef to support 19 people using the service.
Activities include outings, games, and pet visits but nothing like specialist therapy training for staff or high-tech tools.
Activities on offer included singing, arts and crafts, bingo and quizzes, board games... pet therapy. The service had its own mini bus and people enjoyed weekly trips out.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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