Last updated: 10 February 2026
"Robust safety practices and supportive management with a strong team culture, although occasional agency staff use and basic training hold it back."
At the time of our visit, there was an outbreak of COVID-19 at the service, this was being managed well and staff were following robust procedures to manage the outbreak. The provider had ensured staff were skilled in infection prevention and control practices.
Per 2018 comprehensive inspection: All the staff at the home worked together as a team to provide high quality care. Staff told us that they felt well supported and knew who to approach with problems. They were confident about raising concerns without fear.
Per 2018 comprehensive inspection: There were enough staff to meet people's needs in a timely fashion. The registered manager told us that at times they were still reliant on agency staff.
Per 2018 comprehensive inspection: Staff received training and support which enabled them to provide care in line with best practice guidance. New care staff had received introductory training and shadowed another member of staff. Training was refreshed at set intervals.
Per 2018 comprehensive inspection: People told us that the registered manager was improving the quality of the care provided. Staff we spoke with were positive in their views of the registered manager and felt that they did their best to manage the home and support the staff.
Per 2018 comprehensive inspection: People told us that they were offered the opportunity to pursue their hobbies and interests and to enjoy taking part in a range of social activities including craft activities, outings, therapy dog visits, and trips to restaurants and theatre.
They use agency staff sometimes to cover when people are off sick.
Per 2018 comprehensive inspection: at times they were still reliant on agency staff. However, recurrent sickness had been an issue. However, the registered manager would always attempt to get cover
Staff get standard training like inductions and refreshers, but no specialist courses or qualifications funded.
Per 2018 comprehensive inspection: new care staff had received introductory training before they provided people with care. In addition, they had shadowed another member of staff who supported them... all staff to have their training refreshed at set intervals.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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