Working at The GateHouse Residential Care Home
64 Becton Lane, New Milton, BH25 7AG
Operated by E & J I Breckon
28 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel proud and part of a friendly team with good training, but recruitment missed gaps in some workers' job histories and activities lack a dedicated coordinator."
Safety & Risk
7/10
✓
Medicines now managed safely with improvements from previous inspection; staff trained in safeguarding and confident in reporting.
Staff Culture
8/10
✓
Staff survey showed all proud to work here and would recommend; staff said 'we're a friendly bunch and we all help each other'.
Staffing Levels
6/10
✓
There were sufficient staff to meet people's care needs. We observed that staff were not rushed and responded promptly.
Training & Dev
7/10
✓
Staff completed wide range of training including Care Certificate and NVQs; staff praised the training and received effective supervision.
Management
7/10
✓
Registered manager seen as good role model by people and relatives; relatives very positive about the management in the home.
Programmes
6/10
✓
Activities planned monthly including pet therapy, quizzes, pampering, bingo, flower arranging and entertainers.
Points to consider
Staffing is adequate and stable but recruitment missed gaps in a couple of workers' job history.
there were a couple of staff files with unexplained gaps in staff employment history that had been overlooked.
Activities are regular with quizzes and pet therapy but no dedicated coordinator or specialist programmes.
Activities were planned for the month and included, flower arranging, quizzes, pampering, pet therapy, bingo and outside entertainers.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews