Working at The Gardens Care Home

Staff numbers are too low, especially at night, so buzzers take a while to answer and everyone feels stretched.

There definitely aren’t enough staff, especially at night. There are only 3 care staff and lots of people need 2:1 support.” A relative said, “Sometimes it takes a while for buzzers to be answered.”

Key training is overdue or missing for some staff, like hands-on moving and handling, first aid, and mental health skills.

Training was overdue for some essential training including face to face moving and handling and first aid training. The provider was unable to evidence staff working in the specialist mental health unit had the correct training.

Medication records are incomplete and don't match up, like no logs for creams or thickeners in drinks.

No topical medicines records were available prior to day of our visit... Drinks were administered without the correct amount of thickener documented on both electronic and paper systems.