Working at The Garden House
Cote Lane, Bristol, BS9 3TW
Operated by The Council of St Monica Trust
102 bedsNursing homesResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Strong leadership with regular feedback, good staff training and a supportive culture, but vacancies relying on agency staff and limited activities hold it back."
Safety & Risk
6/10
✓
Incidents and accidents were reported and monitored for any trends and themes. However, we found 1 incident which needed to be reported to the local safeguarding team.
Staff Culture
7/10
✓
Staff felt supported and said it was a nice place to work. Staff felt valued and there was a team approach including working with agency staff.
Staffing Levels
5/10
!
People were supported by enough staff. ... having a number of care staff vacancies. An ongoing recruitment campaign was in place and agency staff were covering these vacancies.
Training & Dev
7/10
✓
Staff were supported by the provider to access additional qualifications to support their development. A member of staff told us, 'They have supported me to grow in my profession. I am being funded by the trust.'
Management
7/10
✓
The registered manager undertook daily walk arounds, held resident and relative meetings and open coffee mornings. These were an opportunity to discuss and feedback any areas which might need to be improved on.
Programmes
5/10
!
People were visited by the local school where the children could complete crafts with people. The home had a library room full of books for people to access should they wish to. There was also a computer available for people.
Points to consider
There are staff vacancies covered by agency workers, and sometimes call bells take over 10 minutes to answer.
having a number of care staff vacancies. An ongoing recruitment campaign was in place and agency staff were covering these vacancies. ... at times there was over a 10 minute delay in answering their call bell.
No dedicated activities coordinator or wide range of creative programmes, just basic school visits and a library.
People were visited by the local school where the children could complete crafts with people. The home had a library room full of books for people to access should they wish to.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews