Last updated: 10 February 2026
"Supportive management and positive team morale shine through, but basic activities and limited face-to-face training hold it back."
Medicines were stored, administered and managed safely. Leaders were proactive in initiating investigations when safeguarding concerns were raised to ensure people’s immediate safety.
Staff reported an improved morale within the workforce. One staff member told us, 'It feels a lot better, we are working as one team now.' And 'I really love working here.'
Staffing levels were in line with the assessed needs of the service and staff were observed to be deployed effectively. Overall, staff and relatives felt staffing levels were safe.
Overall, staff had received training to support them to carry out their roles safely. Some staff fed back that further face to face training would be beneficial.
Staff described [new manager] as visible, approachable and supportive. One staff member told us, '[Manager] is very friendly and dedicated to their role and responsibilities.'
During our inspection, activities such as crafts, ball games music, and an interactive bowling game were well received. Some relatives felt more stimulating activities for people would be beneficial.
Just basic activities like crafts, games and music, relatives want more variety to make the role less routine.
Some relatives felt more stimulating activities for people would be beneficial. We discussed this with the provider who agreed to explore further how this could be achieved.
Only standard training in place, staff are asking for more face-to-face sessions.
Some staff fed back that further face to face training would be beneficial. The provider agreed to review and provide this.
Some agency staff used, which makes team working less consistent.
Some staff felt further improvements were needed to ensure the use of agency staff led to consistent ways of working.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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