Last updated: 10 February 2026
"Staff feel supported by strong leadership, valued culture and good training, but some think staffing is tight at busy times and medicines records were initially incomplete."
Some people required medication 'as and when required'. Although records were not in place for some people, discussions with nursing staff demonstrated their knowledge... protocols were now in place.
Staff told us they felt valued in their role... 'The management team listen to us'... One staff member said, 'I love my job and working here, the people... are great, and I enjoy coming to work'.
People and relatives told us they thought there were enough staff on duty... We received mixed feedback from staff about the staffing levels, where some staff thought additional staffing was required at busier times.
Staff received training in Management of Actual or Potential Aggression (MAPPA) which provided staff with the skills and techniques to manage people's behaviours... Staff told us they felt supported... regular training opportunities.
Staff understood their roles and responsibilities and were confident in the registered manager who they described as, 'supportive, approachable and provided good leadership'.
The home has two activities co-ordinators... music sessions, pampering sessions, art and crafts, and grab bags... external entertainment... supported to go out into the community.
Some workers feel they need more staff at busy times.
We received mixed feedback from staff about the staffing levels, where some staff thought additional staffing was required at busier times.
As-needed medicine instructions were missing for some people when inspectors visited.
Some people required medication 'as and when required'. Although records were not in place for some people... We received information following the inspection visit to confirm these protocols were now in place.
No specialist activity programmes or staff training in therapeutic approaches, just regular basic ones.
music sessions, pampering sessions, art and crafts, and grab bags which contain sensory objects... external entertainment such as singers.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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