Working at The Gables Care Home

Not enough staff at times, so you get rushed and people sit unattended for long periods.

People and their relatives told us they did not feel there were always enough staff. We saw staff were rushed throughout our on-site visit. People were observed to spend large periods of time in the same place and position throughout the day. We observed people being left unattended during mealtimes.

Safeguarding concerns not always reported properly and medication safety systems failing.

We were informed of a safeguarding issue which was observed by a relative. The relative told us this was reported to the home. No evidence was provided to us to demonstrate this was reported in line with the providers policy. The provider did not have effective systems in place to ensure safe administration of medicines.

Management systems weak, so gaps in staffing plans, recruitment checks and overall oversight.

The provider’s systems in place to ensure good governance... were not effective in identifying the concerns found during our assessment in relation to medicines management, care planning, auditing systems, staffing levels and staff files. Staff recruitment files contained large gaps and the provider’s auditing systems failed to identify these.