Last updated: 10 February 2026
"Proactive safety measures and residents praising the friendly staff, although occasional staffing shortages from sickness and low staff morale need addressing."
The management team demonstrated a proactive approach to risk reduction and took action when needed to prevent accidents and incidents recurring. Staff completed safeguarding training and medicines were administered safely.
People without exception spoke positively about the staff. Comments included, 'I like the staff. We have a laugh together,' and, 'They look after us. Nothing is too much trouble for them.'
Staff provided mixed feedback when we asked if there was always enough of them on duty. Comments included, 'We have three staff on nights, it's enough,' and, 'No, not always we do run a carer down at times due to sickness or someone not turning up.'
Staff spoke positively about their training and told us it helped them to care for people well. Staff developed and refreshed their knowledge and skills through an initial induction followed by an on-going programme of training.
People and relatives spoke positively about the management team and action was being taken to improve staff morale. Good governance was embedded, and managerial and provider oversight of the service was good.
People were happy with the social activities available... The activities coordinator explained they planned activities in line with people's preferences... gardening club, theatre group, singer, inhouse cruise.
Staffing is adequate but sometimes short due to sickness or no-shows, and they are recruiting more staff.
Staff provided mixed feedback... 'No, not always we do run a carer down at times due to sickness or someone not turning up.' Recruiting new staff was one of their main priorities.
Only standard training like infection control, safeguarding and manual handling, no specialist courses or funded qualifications.
We get lots of training including infection control training, safeguarding and manual handling.
Staff morale needs improving, with supervisions and other actions underway.
We received mixed feedback about the leadership... work was ongoing to improve staff morale. The management team were open and honest about the challenges... staff welfare supervisions took place.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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