Working at The Friendly Inn

The management team demonstrated a proactive approach to risk reduction and took action when needed to prevent accidents and incidents recurring. Staff completed safeguarding training and medicines were administered safely.

People without exception spoke positively about the staff. Comments included, 'I like the staff. We have a laugh together,' and, 'They look after us. Nothing is too much trouble for them.'

Staff spoke positively about their training and told us it helped them to care for people well. Staff developed and refreshed their knowledge and skills through an initial induction followed by an on-going programme of training.

People and relatives spoke positively about the management team and action was being taken to improve staff morale. Good governance was embedded, and managerial and provider oversight of the service was good.

People were happy with the social activities available... The activities coordinator explained they planned activities in line with people's preferences... gardening club, theatre group, singer, inhouse cruise.