Working at The Fremantle Trust - Buckingham Road

People were protected from harm because staff received training to be able to identify and report abuse. Incident and accidents were recorded. Staff were aware of the need to report accidents, incidents and near misses.

Staff told us they felt supported and valued. It was clear staff were asked about their views on what improvements could be made to the service.

The registered manager had recorded when staff had received training and when refresher training was due. Records seen by us reflected what staff told us about when training had been received.

People, their relatives and staff gave us positive feedback about how the service was run. Staff told us they felt supported and valued.

People were supported to attend meaningful activities, both within their accommodation and the local community. People attended external social groups both during the day and in the evening.