Working at The Four Seasons Trust Limited - 33 Abbotswood
33 Abbotswood, Guildford, GU1 1UZ
Operated by The Four Seasons Trust Limited
4 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.8/10
Key Finding
"Staff feel well supported by the manager in a family culture with good training and activities, but unsafe medicines storage and an expired legal authorisation need fixing."
Safety & Risk
4/10
!
Medicines storage was not fully safe. Medicines were stored in a locked cupboard in the kitchen, where medicines could be prone to changes in temperature... Renewal of one person's Deprivation of Liberty Safeguards authorisation had not been actioned before the expiry date.
Staff Culture
6/10
✓
The service had a 'family' culture, which supports each person as an individual... People and staff were familiar and comfortable with each other... Staff said they felt very well supported by the registered manager.
Staffing Levels
6/10
✓
There were enough staff to support people with their personal and social needs and protect them from risks. Where additional staffing was required the service had some flexibility to support people with 1:1 care.
Training & Dev
6/10
✓
Staff undertook an induction to the service when they joined. Staff who were new to care work completed the Care Certificate. Staff also undertook training... medication administration and epilepsy training. Staff were supported by the registered manager who provided supervision both formally and informally.
Management
6/10
✓
Staff said they felt very well supported by the registered manager who was in the home throughout the working week. One member of staff said '[Registered Manager] will listen and help with problems.'
Programmes
6/10
✓
Activities included opportunities to make and meet friends, follow hobbies and interests and keep active. People were supported to develop life skills such as cooking, shopping and housework... supported to be part of their local community... local clubs and societies.
Points to consider
Medicines kept in the kitchen where temperature could get too high, and one person's legal paper for restricting freedom expired without renewal.
Medicines were stored in a locked cupboard in the kitchen, where medicines could be prone to changes in temperature and humidity. A thermometer... did not record the maximum temperature... Renewal of one person's Deprivation of Liberty Safeguards authorisation had not been actioned before the expiry date.
Manager's checks and audits missed problems like out of date care plans and expired authorisations.
The registered manager had worked with local authority and Skills for Care... However, these checks had not identified all the issues found at this inspection.
Staffing is adequate with enough people on shift, but recent changes and new recruits mean no evidence of long-term stability or low workloads.
Changes to the roles and responsibilities within the staff team were being undertaken... Additional staff had been recruited as senior care workers... There were enough staff to support people.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews