Last updated: 9 February 2026
"Staff feel supported by available managers in a friendly experienced team, but basic activities and lack of stable staffing need attention."
Systems in place helped safeguard people from the risk of abuse. Staff managed people's medicines safely.
I feel supported by the provider and the registered manager. Four Seasons is a good place to work, with friendly experienced staff.
Staffing levels were sufficient to meet people's needs and managers recruited staff safely.
Staff completed a period of induction so they could get to know people before starting to work alone. Managers monitored staff training provided and maintained a staff training matrix.
The registered manager was available for people to contact, and managers undertook regular quality checks, to help ensure continued good standards of care.
A planned activities schedule was in place, with pictures of different activities to help people choose. Staff kept an activities file with pictures of a wide range of events.
Only basic activities like games, art work, and poetry mentioned, no specialist programmes or coordinator to make the role more varied and fulfilling.
I do lots of activities and I love games and art work. I get books from the library and change these for others when I need them. I love poetry and write poems
Staff numbers are enough to meet needs, but no details on stable teams or low agency use to ensure unhurried care.
Staffing levels were sufficient to meet people's needs and managers recruited staff safely.
Training covers basics like induction and mandatory topics, but no specialist courses or funded qualifications for career growth.
Staff had been trained in a number of areas relevant to their work. Training was aligned with the requirements of the Care Certificate.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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