Last updated: 9 February 2026
"Supportive management and positive culture with good teamwork, but agency staffing during COVID and basic activities held it back."
Detailed risk assessments were in place... Medicines were managed in a safe way. Systems and processes were in place to safeguard people from the risk of abuse. Staff had undertaken training about safeguarding adults. Accidents and incidents were analysed for trends and patterns.
People and staff told us there was an open and positive culture at the service. Staff told us there was a good working environment with good teamwork. They also said the management team was supportive. One member of staff said, 'It's a very open-door policy. They [registered manager] are very supportive if we have personal problems.'
There were enough staff working at the service to keep people safe. Staff told us they had enough time to carry out their duties. We observed that staff carried out their role in an unhurried way and were able to respond to people promptly. One relative said, 'Yes, we've seen marked improvement... not so many agency staff anymore which there seemed to be loads of in the past.'
Staff were provided with training to help them carry out their roles... all staff had completed training in these topics and others. The training was delivered by an accredited provider. Staff told us, and records showed, they received supervision to review their work and develop their skills.
Staff told us there was a good working environment with good teamwork. They also said the management team was supportive. One member of staff said, '[Registered manager] is brilliant, they know what they are doing. They are so supportive. So is [deputy manager], they take what you say seriously.'
Two activities coordinators were employed, and we saw various activities been provided during our inspection. These included spending time with individuals who were unable to leave their bedrooms. One person told us, 'I've been here a while now, I have been having help with my colouring books...'
Staffing is adequate with enough people to work unhurried, but they used agency staff during the COVID outbreak.
At the time of inspection, the service was in the midst of a COVID-19 outbreak... To compensate for this, the provider had blocked staff with an agency to ensure there were sufficient staff available and that those agency staff only worked at this service for the duration of the outbreak.
Activities team runs basic in-house sessions like colouring books and exercises, but no special programmes or community outings due to COVID rules.
People had been unable to participate in some of their preferred community-based activities due to government restrictions related to COVID-19. However, they had been supported to engage in a variety of in-house activities.
AI Generated
Last inspected: February 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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