Working at The Fountains Care Centre
12 Theydon Gardens, Rainham, RM13 7TU
Operated by Bondcare (London) Limited
64 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Supportive management and positive culture with good teamwork, but agency staffing during COVID and basic activities held it back."
Safety & Risk
8/10
✓
Detailed risk assessments were in place... Medicines were managed in a safe way. Systems and processes were in place to safeguard people from the risk of abuse. Staff had undertaken training about safeguarding adults. Accidents and incidents were analysed for trends and patterns.
Staff Culture
8/10
✓
People and staff told us there was an open and positive culture at the service. Staff told us there was a good working environment with good teamwork. They also said the management team was supportive. One member of staff said, 'It's a very open-door policy. They [registered manager] are very supportive if we have personal problems.'
Staffing Levels
6/10
✓
There were enough staff working at the service to keep people safe. Staff told us they had enough time to carry out their duties. We observed that staff carried out their role in an unhurried way and were able to respond to people promptly. One relative said, 'Yes, we've seen marked improvement... not so many agency staff anymore which there seemed to be loads of in the past.'
Training & Dev
7/10
✓
Staff were provided with training to help them carry out their roles... all staff had completed training in these topics and others. The training was delivered by an accredited provider. Staff told us, and records showed, they received supervision to review their work and develop their skills.
Management
8/10
✓
Staff told us there was a good working environment with good teamwork. They also said the management team was supportive. One member of staff said, '[Registered manager] is brilliant, they know what they are doing. They are so supportive. So is [deputy manager], they take what you say seriously.'
Programmes
6/10
✓
Two activities coordinators were employed, and we saw various activities been provided during our inspection. These included spending time with individuals who were unable to leave their bedrooms. One person told us, 'I've been here a while now, I have been having help with my colouring books...'
Points to consider
Staffing is adequate with enough people to work unhurried, but they used agency staff during the COVID outbreak.
At the time of inspection, the service was in the midst of a COVID-19 outbreak... To compensate for this, the provider had blocked staff with an agency to ensure there were sufficient staff available and that those agency staff only worked at this service for the duration of the outbreak.
Activities team runs basic in-house sessions like colouring books and exercises, but no special programmes or community outings due to COVID rules.
People had been unable to participate in some of their preferred community-based activities due to government restrictions related to COVID-19. However, they had been supported to engage in a variety of in-house activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews