Working at The Firs

No dedicated activities person for the last month, so mostly routine care with occasional chats, games and pampering by care staff.

the activities coordinator... had recently left and so for the last month, people had had less access to regular activities and some people expressed a concern about this.

Staffing is adequate but some night shifts lack a senior carer, using on-call staff for as-needed meds.

some concerns continued to be raised about the ongoing lack of a senior carer worker on a small number of night shifts. When this happened... a medicines trained member of staff... was on call.

A few issues with meds like an expired one not removed and basic instructions on when to use as-needed meds.

One 'As required' medicine was five months passed its expiry date... Whilst protocols were in place... these only replicated the prescribers label and did not provide a personalised description.