Last updated: 9 February 2026
"A visible supportive manager and positive culture where staff feel valued, but lack of activities after the coordinator left and some medicines issues hold it back."
Overall, the management of people's medicines was in line with best practice guidance, but we did note a small number of areas where improvements could be made. We have made two recommendations.
Staff told us that... the registered manager and manager had created a more positive work culture where staff felt valued. 'Morale is picking up... we have a great team.'
There were sufficient staff deployed to meet people's needs. The use of agency staff was limited, but where this was the case, the service had received a profile.
The manager was visible within the service, undertaking checks and audits but also supported with the delivery of care when needed. The manager actively sought the views of people, staff and relatives.
The provider had employed an activities coordinator... but unfortunately, they had recently left and so for the last month, people had had less access to regular activities.
No dedicated activities person for the last month, so mostly routine care with occasional chats, games and pampering by care staff.
the activities coordinator... had recently left and so for the last month, people had had less access to regular activities and some people expressed a concern about this.
Staffing is adequate but some night shifts lack a senior carer, using on-call staff for as-needed meds.
some concerns continued to be raised about the ongoing lack of a senior carer worker on a small number of night shifts. When this happened... a medicines trained member of staff... was on call.
A few issues with meds like an expired one not removed and basic instructions on when to use as-needed meds.
One 'As required' medicine was five months passed its expiry date... Whilst protocols were in place... these only replicated the prescribers label and did not provide a personalised description.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp