Last updated: 10 February 2026
"Good leadership, stable long-serving staff and a happy family culture, although basic training without specialist courses limits growth."
We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2020 comprehensive inspection: Staff had completed safeguarding training and knew what to do if they had any safeguarding concerns. Medicines were well managed and administered by those staff who had been trained and were competent.
Per 2020 comprehensive inspection: The staff team had good working relationships with each other, with the people they looked after and their relatives. More than one of them said, 'We are one big happy family'.
Per 2020 comprehensive inspection: Staffing levels were adequate and ensured every person's care and support needs were met. Many of the staff team had long service at The Firs, meaning people were looked after by a consistent staff team.
Per 2020 comprehensive inspection: Staff received the training they needed to enable them to do their job well. For new staff there was an induction training programme and for all others there was a mandatory refresher training programme.
Per 2020 comprehensive inspection: The provider/registered manager and deputy manager provided good leadership and management for the staff team. Feedback was sought from people and their relatives and their comments were listened to and acted upon.
The provider employed their own activity co-coordinators to promote people's wellbeing. This included magic tricks, bingo, chess, quizzes and arts and crafts. Per 2020 comprehensive inspection: A range of different activities were arranged on a weekly basis. For example, sing-a-longs, painting, 'knit and knatter' and a chair exercise session.
Only standard training like moving people and food safety, no specialist courses or funded qualifications to grow skills.
induction training programme for new staff to complete and a mandatory programme of training for all other staff to complete. This included moving and handling, food hygiene, fire safety and safeguarding adults for example.
Staff numbers are enough to cover needs with many long-serving team members, but no comments from staff on easy workloads.
Staffing levels were adequate and ensured every person's care and support needs were met. Many of the staff team had long service at The Firs
Regular activities like bingo, quizzes and crafts with a coordinator add variety, but no special programmes or partnerships to enrich the role.
magic tricks, bingo, chess, quizzes and arts and crafts... sing-a-longs, painting, 'knit and knatter' and a chair exercise session.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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