Working at The Firs Rest Home

We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2020 comprehensive inspection: Staff had completed safeguarding training and knew what to do if they had any safeguarding concerns. Medicines were well managed and administered by those staff who had been trained and were competent.

Per 2020 comprehensive inspection: The staff team had good working relationships with each other, with the people they looked after and their relatives. More than one of them said, 'We are one big happy family'.

Per 2020 comprehensive inspection: Staffing levels were adequate and ensured every person's care and support needs were met. Many of the staff team had long service at The Firs, meaning people were looked after by a consistent staff team.

Per 2020 comprehensive inspection: Staff received the training they needed to enable them to do their job well. For new staff there was an induction training programme and for all others there was a mandatory refresher training programme.

Per 2020 comprehensive inspection: The provider/registered manager and deputy manager provided good leadership and management for the staff team. Feedback was sought from people and their relatives and their comments were listened to and acted upon.

The provider employed their own activity co-coordinators to promote people's wellbeing. This included magic tricks, bingo, chess, quizzes and arts and crafts. Per 2020 comprehensive inspection: A range of different activities were arranged on a weekly basis. For example, sing-a-longs, painting, 'knit and knatter' and a chair exercise session.