Working at The Firs Residential Home
Wodehouse Lane, Sedgley, DY3 4AE
Operated by Northgate Healthcare Limited
57 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive management and positive culture with strong safety practices, but staffing lacks high retention and training covers only basics."
Safety & Risk
8/10
✓
Per 2021 targeted inspection: We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, accessing testing, and managing outbreaks.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: People and staff told us the management team were approachable. Staff spoke highly of the management team.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were enough staff to meet people's needs. We observed staff responding to people in a timely way.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: People were supported by staff that had received sufficient and relevant training that was needed to provide effective care and support.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff spoke highly of the management team. One staff member said, 'They support us to do a good job'.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People had access to meaningful activities that were personalised... the activity coordinator spent time with us showing us the range of activities available.
Points to consider
Staff numbers are enough for timely care, but no details on low agency use or high staff retention.
Per 2018 comprehensive inspection: There were enough staff to meet people's needs. The provider told us, 'We do not scrimp on staff and we listen to what the staff say they need'.
Training covers the basics needed for the job, but no specialist courses or funded qualifications mentioned.
Per 2018 comprehensive inspection: staff that had received sufficient and relevant training that was needed to provide effective care and support. The training matrix we saw evidenced what staff were telling us.
Varied activities with a dedicated coordinator make the days interesting, but no specialist programmes or strong community links.
Per 2018 comprehensive inspection: People had access to a range of meaningful activities... Group activities were arranged both within the service and externally.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews