Working at The Firs Residential Home

Medication records have gaps, stock levels do not match and temperatures are not always checked, making it unsafe.

Records relating to the stock levels of medicine were not always accurate. We found one person’s medicine did not correspond with the stock level recorded on their medicine chart. We also found medicine administration records had not always been completed in line with best practice... Records for the medicine room and medicine fridge temperatures contained missing daily entries.

Fewer staff at weekends means people miss out on activities and outings.

Relatives told us they felt staffing levels were reduced at weekends and this meant that people did not have the same opportunities as they did in the week to engage in activities or go out if they wished.

Audits and oversight systems miss big problems like medication issues.

The service lacked effective systems and processes to aid the management oversight of the service. We found audits completed had not identified the issues we found with the management of medicines.