Working at The Firs
Thorpe Road, Frinton On Sea, CO13 0NJ
Operated by The Firs Care Services Limited
11 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Supportive staff culture and effective safety practices, although basic training and activities without a dedicated coordinator hold it back."
Safety & Risk
8/10
✓
The service had effective safeguarding systems... staff knew how to manage risk effectively. Medicines were properly managed by staff. Recruitment processes were robust.
Staff Culture
8/10
✓
Staff told us without exception that they had been supported by the provider. They said they enjoyed working in the service, treated fairly, listened to and that they could approach them at any time.
Staffing Levels
7/10
✓
Relatives and staff told us there was enough staff to meet people's needs and to keep people safe. The staff know [relative] very well they know what they are doing, they are a consistent staff team.
Training & Dev
6/10
✓
Staff had received training in a range of areas, which included; safeguarding, medication and communication. Staff told us that they were supported with regular supervisions.
Management
7/10
✓
Relatives and staff were complimentary about the management of the service. Staff told us the provider and manager had a visible presence within the home and regularly worked alongside staff.
Programmes
6/10
✓
The service had an activity room... Community activities included attending preferred clubs as well as bowling, shopping and out for coffee. Garden had numerous animals including goats and chickens.
Points to consider
Just standard training on basics like safeguarding and medication, no specialist courses or funded qualifications to build skills.
Staff had received training in a range of areas, which included; safeguarding, medication and communication.
Varied activities like outings, sensory stuff and petting animals, but no dedicated coordinator or special innovative programmes to enrich the daily role.
The service had an activity room... observed people using sensory equipment... garden had numerous animals including, goats, and chickens.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews