Working at The Firs Care Home

Staff training has big gaps in basics like safeguarding and mental capacity with nearly half untrained in safeguarding.

48% of staff had not completed safeguarding training, only 1 staff member had received equality training and no staff had completed training in understanding the requirement of the Mental Capacity Act 2005.

Medication handling is unsafe at times and risk assessments miss key dangers putting people at risk.

Medicines administration was not carried out safely... People's risk assessments were not sufficient to mitigate identified risks to them which placed people at risk of harm.

Managers lack proper oversight as audits failed to spot major issues like poor medication and training gaps.

The provider and registered manager did not have sufficient oversight of service delivery; audits of the service delivery were not effective or robust.