Last updated: 10 February 2026
"Staff feel happy and supported with strong safety practices, but mixed manager views and staffing shortfalls from sickness cause call bell delays."
Risks of abuse to people were minimised because staff understood how to recognise and report concerns. All staff were confident action would always be taken to protect people from harm. People received their medicines safely from staff who had received specific training to carry out the task.
Staff spoken with were happy in their role with most saying they thought improvements had been made in the past few months. One member of staff said, 'It’s a good place to work. The nurses are very supportive.' Another member of staff commented, 'It’s 100% better now. The managers are very supportive.' Results of the most recent staff survey showed a high level of satisfaction from staff working at the home.
Staff felt there were usually enough staff to meet people’s needs. Staff said shortfalls in staffing were caused by staff calling in sick and not always being able to be replaced at short notice. Some people said they felt they sometimes waited a long time for their call bells to be answered.
Staff spoken with told us they had received training in recognising and reporting abuse. People received their medicines safely from staff who had received specific training to carry out the task. Staff had received training in end-of-life care.
We heard mixed views about the management at the home. One member of staff said, 'There have been lots of improvements.' Another said, 'Managers are really dedicated to a good standard of care for everyone.' However, we also heard that some staff and visitors found the manager abrupt and at times rude.
The provider employed 3 activity workers who supported people with daily activities, and we heard about a wide range of activities available to people. Activity staff encouraged people to stay active with gentle exercises. The provider supported students from a local college to gain work experience. We also heard from people about visiting children from a local primary school.
Managers get mixed reviews, with some staff and visitors finding the manager abrupt and rude at times.
we also heard that some staff and visitors found the manager abrupt and at times rude.
Staffing is usually enough but shortfalls from sickness are not always covered quickly, leading to waits for call bells.
Staff said shortfalls in staffing were caused by staff calling in sick and not always being able to be replaced at short notice. Some people said they felt they sometimes waited a long time for their call bells to be answered.
People not joining group activities get little social chat from staff, so shifts can feel mostly like routine care tasks.
during our inspection we noted that people who did not join in with organised activity sessions received limited social interaction. This resulted in people who were unable to occupy their time spending long periods with little meaningful social stimulation when they were not receiving physical care and support.
AI Generated
Last inspected: September 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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