Working at The Firs Care Centre

Staff felt there were usually enough staff to meet people’s needs. Staff said shortfalls in staffing were caused by staff calling in sick and not always being able to be replaced at short notice. Some people said they felt they sometimes waited a long time for their call bells to be answered.

Staff spoken with told us they had received training in recognising and reporting abuse. People received their medicines safely from staff who had received specific training to carry out the task. Staff had received training in end-of-life care.

We heard mixed views about the management at the home. One member of staff said, 'There have been lots of improvements.' Another said, 'Managers are really dedicated to a good standard of care for everyone.' However, we also heard that some staff and visitors found the manager abrupt and at times rude.

The provider employed 3 activity workers who supported people with daily activities, and we heard about a wide range of activities available to people. Activity staff encouraged people to stay active with gentle exercises. The provider supported students from a local college to gain work experience. We also heard from people about visiting children from a local primary school.