Working at The Firefly Club Care Home

between June and July 2025 we found a minimum of 8 incidents where staff had recorded the use of unauthorised physical intervention and restraint... we were required to prompt the provider and registered manager to make safeguarding referrals on multiple occasions.

An anonymous survey completed by the provider in July 2025 also showed mixed feedback... some staff expressing concern about defensive reactions, favouritism and fearing negative consequences if they spoke up.

rotas showed a minimum of 8 occasions in July 2025 where there had been no staff member trained to administer this on shift between 7pm and 7am.

audits in May and June 2025 identified shortfalls in staff training. Insufficient action had been taken to address this at the time of our inspection.

At the time of our inspection, the registered manager had just begun a performance improvement plan, following concerns identified by the provider after an incident at the service while the registered manager was on leave.

records between 18 July and 01 August 2025 showed 2 people had not been supported to go out in this time, 2 people had been supported out once, and another had gone out with staff 3 times.