Last updated: 9 February 2026
"Good training, enough staff and engaging activities, but mixed management support and low staff morale in some areas hold it back."
we found an incident which we had not been notified about... some records relating to as required medicines required updating, to ensure guidance was in place for staff about how and when to administer these.
Some staff told us they were well supported, whilst others told us they didn't feel supported by the management team. A staff member said, “They make me feel like a disappointment, they get onto us about such small things.”
We observed enough staff to meet people's needs. People, professionals and relatives told us there were enough staff.
Staff were trained in a range of subjects to enable them to carry out their roles effectively, such as communication, catheter care, enteral feeding, learning disabilities, wellbeing and epilepsy. The provider has funded me to do my nurse training.
we received mixed feedback from staff regarding the staff culture and morale. Some staff told us they were well supported, whilst others told us they didn't feel supported by the management team.
The service had a main hub which included a range of activities for people to do, this included pool tables, gaming consoles, hair and nail bar, arts and crafts and board games. Activity co-ordinators arranged activities with people... People have gone to the theatre, to Blackpool... Disneyland Paris.
Managers are approachable to some but others say they feel unsupported and get picked on for small things.
Some staff told us they were well supported, whilst others told us they didn't feel supported by the management team. A staff member said, “They make me feel like a disappointment, they get onto us about such small things.”
Staff morale is mixed with some feeling disappointed by management and one unit having a poor culture.
we received mixed feedback from staff regarding the staff culture and morale... We also found 1 unit to have a poor culture.
Some gaps in medication records and one safety incident was not reported right away.
we found an incident which we had not been notified about, this was brought to the attention of the managers on the day... some records relating to as required medicines required updating
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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