Last updated: 9 February 2026
"Staff feel well supported by approachable management in a positive culture, but basic staffing without retention details and limited activities need improvement."
There were clear processes to ensure any incidents (like a person falling over) were learnt from and improvements were made.
Staff reported a positive culture. They explained that they were well supported by the leadership team and staff were motivated to provide good quality care for people.
People felt that there were enough staff to meet their immediate needs. They felt staff supported their needs effectively
Staff told us they felt well supported by the management team. They explained that the registered manager was approachable and listened to them well.
People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and well-being.
Staff numbers meet basic needs but no info on agency use, vacancies or staff staying long-term.
People felt that there were enough staff to meet their immediate needs. They felt staff supported their needs effectively. We did not look at Safe and effective staffing during this assessment. The score for this quality statement is based on the previous rating for Safe.
Some outings, walks and games but no dedicated coordinator or specialist programmes to vary the workday.
We saw staff and people were playing card games together and enjoying themselves. Staff explained that people were supported to live healthy lives... group trips to do local walks around the forest.
Drink records sometimes inaccurate and second-hand smoke from indoor smoking room affected staff wellbeing at first.
Staff did not always keep clear records on what people drank... The management team had not considered the impact of the second-hand cigarette smoke on other people and staff.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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