Last updated: 10 February 2026
"Staff enjoy a supportive culture and friendly management with good training, but limited activities and gaps in risk assessments and medication records hold it back."
The service had systems and processes in place to help protect vulnerable adults from abuse... However, we read some risk assessments were a significant risk was highlighted, but there was no mention of when the risk last occurred... medication had not been administered, and appropriate records had not been kept.
Staff told us that they felt well supported and they enjoyed working at the home. One staff member said, 'Its a rewarding place to work. With great staff and people supported.' 'I feel really happy here, there is a lovely atmosphere.'
The numbers of staff at the home was planned around people's schedules and needs... We saw that there was enough staff to meet people's needs and wishes.
The provider had a central training team who organised staff training... The training programme was comprehensive... regular supervision meetings, an annual appraisal, regular team meetings.
The registered manager contributed to a friendly and relaxed atmosphere... Staff members and people's relatives told us that they had confidence in the registered manager. One people's family member told us, 'He is an incredible manager, absolutely outstanding…'
People had grown in confidence and tried new things since spending time at The Ferns... use a computer... first meal and drink in a pub... local cinema, swimming pool and local social clubs.
No activities coordinator or structured programme, so the role is mostly one-to-one support, routine care, and occasional outings.
No mention of activities coordinator, structured programme, pet therapy, or specialist approaches; only individual goals like cooking, pub visits, cinema.
Staffing is adequate but nothing special, with no details on low agency use or stable long-term team.
We saw that there was enough staff to meet people's needs and wishes. (No mention of agency, retention, or exceptional stability.)
Some gaps in risk assessments and medication records mean you have to be extra careful to avoid mistakes.
We read some risk assessments were a significant risk was highlighted, but there was no mention of when the risk last occurred... on two occasions... a medication had not been administered, and appropriate records had not been kept.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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