Last updated: 10 February 2026
"Staff love the family culture and approachable managers with helpful training, but uncertain staff retention and basic activities programme hold it back."
People received safe care, and staff understood safeguarding procedures and how to raise concerns. Risk assessments were in place to manage risks within people's lives.
One member of staff said, 'I absolutely love working here, it's like our own little family and I'm so honoured I get to help these people and make a difference to their lives.'
There were enough staff deployed to provide people with their individual care.
Staff received additional training to meet people's specific needs, for example understanding autism. Staff told us the training was extremely helpful and prepared them well for their role.
Staff were clear about their responsibilities and were positive about the leadership structure in place. One staff member said, 'I love working here. The managers are approachable, really approachable. We all work together.'
An activities programme was in place, and people were supported to pursue holidays and activities they enjoyed with staff support.
Staffing levels are enough to meet needs, but no details on staff staying long-term or very low agency use.
Staffing support matched the level of assessed needs within the service during our inspection, and staff were trained to support people effectively.
Activities programme includes holidays and community outings, but no dedicated coordinator or specialist creative approaches.
An activities programme was in place, and people were supported to pursue holidays and activities they enjoyed with staff support.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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