Working at The Ferns
43 Marshalls Road, Wellingborough, NN9 6ET
Operated by Avens Ltd
10 bedsResidential homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Staff love the family culture and approachable managers with helpful training, but uncertain staff retention and basic activities programme hold it back."
Safety & Risk
8/10
✓
People received safe care, and staff understood safeguarding procedures and how to raise concerns. Risk assessments were in place to manage risks within people's lives.
Staff Culture
9/10
✓
One member of staff said, 'I absolutely love working here, it's like our own little family and I'm so honoured I get to help these people and make a difference to their lives.'
Staffing Levels
6/10
✓
There were enough staff deployed to provide people with their individual care.
Training & Dev
8/10
✓
Staff received additional training to meet people's specific needs, for example understanding autism. Staff told us the training was extremely helpful and prepared them well for their role.
Management
8/10
✓
Staff were clear about their responsibilities and were positive about the leadership structure in place. One staff member said, 'I love working here. The managers are approachable, really approachable. We all work together.'
Programmes
6/10
✓
An activities programme was in place, and people were supported to pursue holidays and activities they enjoyed with staff support.
Points to consider
Staffing levels are enough to meet needs, but no details on staff staying long-term or very low agency use.
Staffing support matched the level of assessed needs within the service during our inspection, and staff were trained to support people effectively.
Activities programme includes holidays and community outings, but no dedicated coordinator or specialist creative approaches.
An activities programme was in place, and people were supported to pursue holidays and activities they enjoyed with staff support.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews