Working at The Ferns Residential Home
152 Longden Road, Shrewsbury, SY3 9ED
Operated by The Ferns Care Home Limited
37 bedsResidential homes
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Enough staff on duty and safe practices, but no activities programme and lapsed supervisions are major weaknesses."
Safety & Risk
6/10
✓
Staff received safeguarding training, they told us how they protect people against abuse and how they would report any concerns. Medicines were stored and administered in a safe way.
Staff Culture
4/10
!
We received mixed feedback from people and staff regarding whether they felt included within the service. Some people and staff told us they felt confident to express their views and raise concerns, others told us they did not feel comfortable to speak out.
Staffing Levels
6/10
✓
People told us there were enough staff on duty. They said they did not have to wait long for a member of staff to respond. Staff told us, 'There are enough staff on duty, people never have to wait long.'
Training & Dev
5/10
!
Staff had received regular training, although their understanding of the principles of mental capacity were insufficient to meet peoples needs.
Management
4/10
!
Staff told us they had not received the appropriate support in the form of continual supervision and appraisal. The registered manager confirmed how supervisions and appraisals had lapsed due to the pandemic.
Programmes
2/10
✕
No activities, engagement programmes, or creative approaches described beyond routine personal care and sociable mealtimes.
Points to consider
No activities programme or coordinator, so the job is mostly routine personal care like helping with washing, dressing and meals.
No activities, engagement programmes, or creative approaches described beyond routine personal care and sociable mealtimes.
Supervisions and appraisals have lapsed, so staff are missing out on regular one-to-one support meetings.
Staff told us they had not received the appropriate support in the form of continual supervision and appraisal. The registered manager confirmed how supervisions and appraisals had lapsed due to the pandemic.
Some staff do not feel comfortable raising concerns or speaking out.
We received mixed feedback from people and staff regarding whether they felt included within the service. Some people and staff told us they felt confident to express their views and raise concerns, others told us they did not feel comfortable to speak out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews