Working at The Ferns Care Home

Managers audits are basic and miss trends in incidents and safeguarding concerns, so problems are not fixed quickly.

The auditing of incidents was basic and not always effective in identifying trends.

Delays in reporting harm concerns and not always learning from past safeguarding incidents put people at risk.

Delays in reporting safeguarding concerns had put people at higher risk.

Only standard training like safeguarding and medicines checks, no specialist courses or funded qualifications for staff growth.

Staff had received safeguarding training. Staff were trained, supervised and had their competence regularly assessed.