Last updated: 10 February 2026
"Enough staff with reduced agency use for better continuity and a calm compassionate culture, but basic auditing misses incident trends and safeguarding reporting delays put people at risk."
Lessons had not always been learned from previous safeguarding incidents. Delays in reporting safeguarding concerns had put people at higher risk.
The atmosphere was calm and welcoming. Staff interacted patiently and compassionately throughout.
There were sufficient staff to meet people's needs safely. The provider had significantly reduced the reliance on agency staff recently, meaning people received a better continuity of care and experienced staff were under less pressure.
Staff had received safeguarding training. Staff were trained, supervised and had their competence regularly assessed.
Auditing and governance systems had not always identified core areas for improvement. The auditing of incidents was basic and not always effective in identifying trends.
Not covered in this focused inspection on safe and well-led key questions.
Managers audits are basic and miss trends in incidents and safeguarding concerns, so problems are not fixed quickly.
The auditing of incidents was basic and not always effective in identifying trends.
Delays in reporting harm concerns and not always learning from past safeguarding incidents put people at risk.
Delays in reporting safeguarding concerns had put people at higher risk.
Only standard training like safeguarding and medicines checks, no specialist courses or funded qualifications for staff growth.
Staff had received safeguarding training. Staff were trained, supervised and had their competence regularly assessed.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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