Working at The Elton Unit

Managers told us they had commended for their action in responding swiftly to a serious safeguarding concern. The lessons learnt from this case are to be added to the safeguarding policy.

Staff we spoke with told us they enjoyed working in the service and felt valued by both colleagues and the registered manager.

The registered manager told us that there was a low turnover of staff and that agency staff were rarely used and if needed regular agency workers who were familiar with the home were used where possible.

Staff told us they received the training and supervision they needed to be able to carry out their roles effectively. Staff received extensive training to allow them to carry out more complex procedures, if they wanted to.

The service had a longstanding registered manager in place who was said to be visible, knowledgeable, approachable and supportive and was well respected by staff.