Working at The Elms Residential Care Home
The Elms, Crewe, CW1 4EH
Operated by Croftwood Care UK Limited
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Staff feel happy and supported by approachable management in an open, friendly culture, but adequate staffing and standard training are nothing special."
Safety & Risk
7/10
✓
People were protected from the risks of abuse. Risks were identified and managed effectively to protect people from avoidable harm. Medicines were managed safely
Staff Culture
8/10
✓
People received a service from staff who worked in an open and friendly culture and who were happy in their work. Comments received from staff included, "They're a great team to work with, everyone pulls together", "I absolutely love working here"
Staffing Levels
6/10
✓
People's needs were assessed using a dependency tool and staff told us they felt that staffing levels were sufficient and that they could meet people's needs. Our observations were such that call bells were responded to promptly and staff appeared relaxed, unhurried
Training & Dev
6/10
✓
Staff told us that they regularly met with their line manager to discuss their development and their welfare and that they felt well supported and enabled to fulfil their role. We saw that there was a structured program of supervision
Management
7/10
✓
Staff were happy working at the service. They felt supported by the registered manager and thought the training and support they received helped them to do their job well. Comments received from staff included, "The manager is very approachable"
Programmes
6/10
✓
The home employed one full time activities co-ordinator, we saw there was a full activities programme throughout the week with a very wide range of activities
Points to consider
Staffing is adequate but nothing special, with no details on low agency use or strong staff retention
There were sufficient numbers of staff
Only standard mandatory training and supervision, no specialist courses or funded qualifications
audit records provided us with information that 84% of staff had completed safeguarding training and 87% Mental Capacity Act (MCA) and Deprivation of Liberties (DoLs)
Activities programme is regular and varied but no named specialist approaches or innovative methods
we saw there was a full activities programme throughout the week with a very wide range of activities
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews