Working at The Elms Residential Care Home

Some care workers are behind on their required training updates, so skills might not always be fully up to date

Staff training records showed that some members of staff were not up to date on their training across various topics

Accident records are not fully checked for patterns, and infection control slips like unflushed toilets were missed

The systems in place for recording and monitoring unforeseen events were not sufficiently transparent to ensure potential themes or patterns would always be identified; We noted one of the communal toilets contained unflushed faecal matter

Quality checks by managers missed some issues like unsecured powders and care record errors, so problems build up

The quality management systems in place had not been fully effective at identifying issues... care plan audits had failed to ensure some errors and omissions in care records were addressed