Working at The Elms
Ravenswood Village, Crowthorne, RG45 6BQ
Operated by Norwood
10 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported by a respected manager with regular supervision and good training, but minimal activities and weekend staffing shortfalls hold it back."
Safety & Risk
7/10
✓
People were protected from the risks of abuse. Staff were regularly trained in... health and safety... There had been two medicine administration errors... neither had resulted in any harm and both had been appropriately investigated.
Staff Culture
7/10
✓
People indicated by smiling or by their demeanour that they liked living in the home. Staff confirmed they generally felt supported by their manager and the assistants.
Staffing Levels
6/10
✓
The service continued to provide enough staff to meet people's needs... Any shortfalls of staff were covered by staff working extra hours and bank staff, as necessary. Staff reported that it could be difficult to get additional staffing at weekends.
Training & Dev
7/10
✓
A mandatory set of training topics and specific training was provided... additional training in specialist areas, such as epilepsy and autism. Staff received formal supervision every two months as a minimum.
Management
7/10
✓
The registered manager was well regarded and respected. Staff confirmed they had regular supervision and said they generally felt supported by their manager.
Programmes
4/10
!
The service continued to provide people with an activities programme... We were advised by some staff and a family member that activities provided were minimal with little opportunity for outings or day trips.
Points to consider
Activities are minimal with few outings or trips, so the job is mostly routine personal care.
We were advised by some staff and a family member that activities provided were minimal with little opportunity for outings or day trips.
Staffing is adequate most times but shortfalls happen at weekends and bank staff cover gaps.
Staff reported that it could be difficult to get additional staffing at weekends when short notice absence occurred. There was an occasion recently where the service was covered during the day by only four members of staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews