Working at The Elms Care Home

The service was in breach of legal regulations in relation to people’s safe care and treatment and safeguarding people from abuse... People were not always safeguarded from abuse, we found people did not always have their food prepared in line with their assessed needs... placed people at risk of choking.

We could not be assured there was always enough staff to efficiently meet people’s needs. For example, call bells were not always responded to promptly, and records showed there were significant delays at times.

Staff had completed a mixture of online and face to face training, however staff were not always able to demonstrate they had the correct knowledge and skills to support people safely.

The provider had recently employed a new deputy manager, home manager and operations manager, who all demonstrated they were passionate, dedicated and had recently identified some of the shortfalls we found during the assessment, there was an action plan in place however the required improvements had not been embedded at the time of our inspection.