Working at The Elms Care Home
Elm Drive, Louth, LN11 0DE
Operated by Highgate Care Services Ltd
86 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Supportive culture where staff feel valued and innovative dementia programmes, but reliance on bank and agency staff to cover rotas."
Safety & Risk
8/10
✓
2020 IPC inspection: Assured provider managed COVID outbreak well, robust zoning and PPE use, effective infection prevention; per 2018 comp: safe medicines, improved risks, incident analysis.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff told us they were happy, enjoyed working there, 'It's a lovely place to work'; provider promoted positive culture where staff supported, respected and valued.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'There were enough staff on duty to meet individual care needs' but 'shortfalls in the rotas were covered by the provider's bank staff, and some agency staff to cover registered nurses'.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Comprehensive induction with Care Certificate, ongoing mandatory and specialist training such as PEG care and catheterisation, supervision records in place.
Management
7/10
✓
Per 2018 comprehensive inspection: The registered manager was an approachable and visible leader who held regular meetings and staff said 'It's a lovely place to work'.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Named Bradford Dementia Centre initiatives including life maps and doll therapy, international pen pal programme, dementia café, themed events, parlour and secure garden.
Points to consider
Staffing is adequate but they use bank and agency staff to cover rota gaps.
Any shortfalls in the rotas were covered by the provider's bank staff, and some agency staff to cover registered nurses.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews