Working at The Elms Care Centre
108 Grenfell Avenue, Saltash, PL12 4JE
Operated by The Elms Care Centre Limited
37 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff enjoy good training, a happy culture and engaging activities, but staff retention and leadership drive need improvement."
Safety & Risk
7/10
✓
2022: Assured... safe infection prevention... using PPE effectively... infection outbreaks... prevented or managed. Per 2018: Safeguarding training up to date, risk assessments... lessons learnt from... incidents.
Staff Culture
7/10
✓
Per 2018: A member of staff told us, 'It's very nice here - wouldn't have stayed here if I wasn't happy'. Calm atmosphere... staff felt confident raising concerns.
Staffing Levels
6/10
✓
Per 2018: Staff were available in the number required... staffing hours were in excess of the required assessed hours. Call bells answered quickly. Per 2022: measures in place to mitigate... staff pressures.
Training & Dev
7/10
✓
Per 2018: Detailed training programme... Level 2 diploma in care... regular supervision. Staff satisfied with... training and support.
Management
6/10
✓
Per 2018 comprehensive inspection: People and staff told us the registered manager was approachable. The registered manager sought people's views.
Programmes
7/10
✓
Per 2018: Two activities coordinators... schedule of activities... 'Funky Monkey Club' with local school, donkey sanctuary, petting farm, community trips. Per 2022: Musical entertainment... local community... stopped to enjoy.
Points to consider
The manager is approachable with an open door policy, but nothing about working alongside staff or driving new ideas.
People and staff told us the registered manager was approachable... open-door approach.
Staff numbers meet needs with extra hours and quick buzzer responses, but no info on keeping staff long-term or using few agency workers.
Staffing hours were in excess of the required assessed hours... call bells were answered quickly during the inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews