Working at The Elms

No activities programme at all, so the role is just routine personal care like washing and feeding.

there was a lack of activities available at the service. There were no activities held during both days of the inspection.

Staff missing training for common needs like epilepsy and diabetes.

staff had not been trained in these areas and the provider had not assured themselves staff had the required skills and knowledge.

No permanent manager when inspectors arrived, and ongoing issues with oversight.

At the time of our inspection there was not a registered manager in post, a new manager started at the service during the inspection.